According to @elevenlabsio, TELUS Digital has achieved a 20% reduction in onboarding time for over 20,000 new contact center hires annually by implementing ElevenLabs Agents' AI-powered voice simulations. Traditional training methods like classroom sessions and shadowing have proven difficult to scale and do not accurately reflect real customer interactions. The use of AI voice simulations allows new hires to engage with realistic customer scenarios before interacting with actual clients. To date, TELUS Digital has conducted over 50,000 simulated customer interactions, resulting in better-prepared employees and an enhanced customer experience at scale (source: @elevenlabsio, Jan 19, 2026).